Boy am I chatty today, I have a shark vacuum cleaner and I LOVE it. I have had it for about 1 1/2 years. The nice thing about Kohl's is that if it dies you take it back and they will exchange it. I have done that. I recently just did that after the motor overheated (maybe I use it to much) they exchanged it no problem. The problem was the new one I got couldn't keep a charge, since my big vacuum is temperamental and works when it feels like I have to have my Shark in good working condition. So John on his way home from work yesterday took it to Kohl's and exchanged it. He got it home and I saw the box had been taped up so at this point I was a bit apprehensive good thing too, I pulled it out to put it together and noticed that there were scratches on the handle not only that, are you sitting down for this one, there was hair in the brushes!!!!! I was so grossed out!!!! I cannot believe that they would take something back like that and put it on the shelf. John is going back to Kohl's today, hopefully with better luck!!!